*Terms and Conditions: The referrer and the referee will receive their gift incentive(s) after the referral completes a qualified demo with Customer.io. The referrer will receive an additional gift incentive if their referral becomes a Premium (annual contract) customer within 6 months of the initial call. This additional incentive will be paid out at the end of the quarter in which they became a customer. Subject to availability and Customer.io’s sole discretion, the types, amounts, and payment dates of gift incentives may vary and will be as specified in the emails sent by the Customer.io to both the referral and referee. The referral program period runs from January 1, 2026 and expires December 31, 2026. During this period, each referrer is eligible to receive up to a maximum of approximately $10,000 worth of gift incentives for referrals initiated during this referral program period. Customer.io will not honor gift incentives for inappropriate or spam referrals and will not retroactively award incentives for referrals not completed via the tracked referral link. By accepting any gift incentives, you represent and warrant that your receipt and use of gift incentives is not prohibited or inconsistent with any applicable laws, regulations, or binding orders (including applicable ethics or procurement rules) and will not create a conflict of interest for your Customer.io contracting entity. If you are a government entity or other entity that is subject to special rules governing your receipt of the gift incentives, you may not use or receive any gift incentives directly from your Customer.io contracting entity unless agreed by us in writing. Unless authorized by us, gift incentives may not be used in conjunction with any other promotional, `partners program commission`, or other incentive offer from us or our affiliates. Any gifts incentives may be voided in the event of fraud, misuse, or violation of any terms of the Agreement, these Terms, or the terms of the agreement, promotion, or program pursuant to which you received the Promotional Credit or Discount. Gift incentives will not be applied against any sales, use, gross receipts, or similar transaction based taxes that may be applicable to you. You may not issue any press release or make any other public disclosure regarding gift incentives without our prior written consent. By participating in this referral program, the referrer agrees to the Customer.io Terms of Service. Customer.io reserves the right to update or change these terms and conditions at any time and for any reason, without notice.