Customer.io Product Roadmap

Outlined below are our current top priorities. We're always incorporating customer feedback, so these may change over time.

Customer.io Product Roadmap

Outlined below are our current top priorities. We're always incorporating customer feedback, so these may change over time.

Customer.io Product Roadmap

Outlined below are our current top priorities. We're always incorporating customer feedback, so these may change over time.

Upcoming

Upcoming

Sign-Up Form Improvements

Sign-Up Form Improvements

Q3

Enhance your forms with more flexible inputs, including open-text fields, and gain visibility into performance with conversion-focused metrics. Capture richer customer data and optimize sign-up experiences that drive growth.

Custom objects improvements

Custom objects improvements

Q3

Date-based and state-based objects campaigns, events on objects, and more.

Features in Beta

Features in Beta

HubSpot Source

Beta, GA in Q2

Activate your HubSpot CRM in Customer.io. With this source, build segments using customer data and attributes for messaging across supported channels like email, SMS, in-app, and push.

Available in the Integrations catalog for all Premium & Enterprise plans

AI Agent

Beta

Streamline your marketing workflow with our intelligent In-Product Assistant that adapts to how you work. From creating segments and editing emails with natural language to integrating with your favorite tools, this dual-approach assistant eliminates repetitive tasks while keeping you in full control—letting you focus on strategy while it handles the mundane work.

Native SMS

Beta (for US and CA customers only)

Streamline your multi-channel strategy with our native SMS solution, designed to make sending SMS messages simpler and more powerful. Instead of juggling separate tools and providers, you’ll now be able to buy phone numbers & send SMS directly within Customer.io—streamlining support, billing, and campaign flexibility.

Email your CSM or product@customer.io for access

Design Studio, the New Email Editor

Beta, GA Q3 2026

A new intuitive email editor is coming soon. Design Studio, brings all the capabilities of Parcel, into Customer.io. With Design Studio, you can build and save emails without starting a campaign or broadcast first. You can also save templates, build with reusable components, and QA your emails for various client intricacies, including dark mode.

Available in all accounts, send feedback to product@customer.io

Goals

Beta

Today, success is measured campaign by campaign. Goals flips that. Define an outcome — like trial to paid — then connect all the campaigns and broadcasts meant to drive it. Set milestones to track progress along the way, see attribution across all your messaging, and get one place to know if you're up or down, what's contributing, and where to focus next.

We're always shipping new improvements 🚀

Find out about recently added features in our release notes.

 ©2026 Peaberry Software, Inc. 

 ©2026 Peaberry Software, Inc. 

 ©2026 Peaberry Software, Inc.