Q1
Give customers a centralized place within a web or mobile app to access messages. Unlike traditional messages that disappear once dismissed, inbox messages provide ongoing access to important updates, offers, and announcements—ensuring nothing gets lost or forgotten.
Q2
Find what you need across your entire workspace, faster. Universal Search lets you search across campaigns, segments, and newsletters from a single search bar—accessible anytime with Cmd+K (or Ctrl+K). Powered by semantic matching, it searches for meaning, not just exact words, so you'll surface relevant results even with partial or approximate queries.
Q1
Guide customers at the moment it matters. Tooltips are a new in-app message display type that let you anchor messages directly to specific elements on a page—making in-product tours, onboarding, and feature discovery more contextual and effective.
Estimated Q2
Streamline your marketing workflow with our intelligent In-Product Assistant that adapts to how you work. From creating segments and editing emails with natural language to integrating with your favorite tools, this dual-approach assistant eliminates repetitive tasks while keeping you in full control—letting you focus on strategy while it handles the mundane work.
Q2
Simplify how your team manages WhatsApp messaging. Create, edit, and submit WhatsApp message templates for approval directly in Customer.io — reducing the steps between building WhatsApp content and getting it in front of your customers.
HubSpot Source
In Beta, GA in Q2
Activate your HubSpot CRM in Customer.io. With this source, build segments using customer data and attributes for messaging across supported channels like email, SMS, in-app, and push.
Available in the Integrations catalog for all Premium & Enterprise plans
Model Context Protocol (MCP) Integration
In Beta, GA in Q2
Enable AI tools like Claude, Cursor, and ChatGPT to connect directly to your Customer.io workspace through the MCP. This integration allows AI tools to read your Customer.io data, analyze it, and help create new marketing content.
Admins can toggle the feature on in their privacy settings
Native SMS
In Early Access (for US and CA customers only)
Streamline your multi-channel strategy with our native SMS solution, designed to make sending SMS messages simpler and more powerful. Instead of juggling separate tools and providers, you’ll now be able to buy phone numbers & send SMS directly within Customer.io—streamlining support, billing, and campaign flexibility.
Email your CSM or product@customer.io for access
Design Studio, the New Email Editor
In Beta, GA 2026
A new intuitive email editor is coming soon. Design Studio, brings all the capabilities of Parcel, into Customer.io. With Design Studio, you can build and save emails without starting a campaign or broadcast first. You can also save templates, build with reusable components, and QA your emails for various client intricacies, including dark mode. GA will include AI-powered message translations, inbox previews, the ability to save components from the visual editor, and the functionality to publish updates in bulk.
Available in all accounts, send feedback to product@customer.io
LINE Messaging Support
In Early Access
Reach customers in Asia's most critical markets with LINE, the dominant communication platform across Japan, Thailand, Taiwan, and Indonesia. Whether you're an APAC business connecting with local audiences or a global company expanding into new markets, you can now send messages via LINE in Customer.io.
Email your CSM or product@customer.io for access
LLM Actions
In Early Access
Call large language models directly inside Customer.io workflows. Add a Run LLM step to any campaign, pass in customer and event context, and use the output to generate personalized content, classify your audience, or drive dynamic branching — all without webhooks or external configuration. Outputs are stored as journey attributes, customer attributes, or events and are reusable across the rest of the journey.
Email your CSM or product@customer.io for access
We're always shipping new improvements 🚀
Find out about recently added features in our release notes.