FEATURES
Where messaging and compliance go hand-in-hand
Compliance-focused messaging
Protect personal health information while nurturing genuine connections. Partner with our customer success team to create data-driven campaigns that resonate with your audience, fostering trust through customized, compliant messaging.
Onboard and convert new signups
Help new patients with campaigns that react to key customer behaviors. Guide them through common drop-off points like uploading insurance information or booking a first appointment.
Build a better patient experience
Utilize patient attributes, activities, and page views to segment into groups for targeted campaigns. Build personalized journeys that communicate the right action based on their health needs.
Customer.io feature | |
|---|---|
Unlimited workspaces | Yes |
Unlimited segmentation | Yes |
Mobile SDKs | Yes |
Anonymous event tracking | Yes |
Data warehouse sync and Reverse ETL included | Yes |
World-class support | Yes |
Customers love us
Preferred by product-led companies
Due to our highly regulated industry, our vendor options are limited. We really appreciate that Customer.io offers the additional layer of HIPAA privacy protections, which is great for our needs.
Emily Pope
Manager
After evaluating Customer.io and Braze head to head, we decided to go with Customer.io for the ease of integration, transactional messages, our mobile capabilities especially push notifications, and for the support we know we would get.
Ivar Arulaid
Marketing Operations & Automation Manager
Messaging frequency is key for our strategy. We can’t email our customers daily, so increasing frequency with a multi-channel strategy is how we can scale message volume. The conversion rates prove that strategy is working.
Ugo Iwuchukwu
Head of Marketing
